Customer service

    Manage all your student engagements and messages from different platforms in a seamless way.

    As your Institution keeps growing, personalized and fast resolution of student interactions becomes more difficult, and you risk missing customer issues that should be communicated across multiple teams.
    At Latigid, we align data across business functions in one CRM platform. We use automation to keep your teams operating from a single source, and your customers delighted making sure no single interaction gets left behind.

     

    Our customer service services

    Hubsport service hub implementation and onboarding

    Ticketing

    Customer portal

    Implementation of self-service services

    Customer feedback

    Customer service statistics and trends

    CRM (Customer Relationship Management)

    • The CRM market is the fastest growing in software today, expected to reach $80 billion by 2025 (Beam ,2021).
    • The average ROI on CRM is $8.71 for each dollar spent (Nucleus Research, 2021).
    • 92% of companies already use databases to store customer information (GDMA 2021).
    • 87% of people say the biggest benefit of a CRM is improved sales (Beam, 2021).

    Customer Service

    • Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago (Microsoft, 2021).
    • 48% of consumers expect specialized treatment for being a good customer (Accenture, 2021).
    • 52% of people around the globe believe that companies need to take action on feedback provided by their customers (Microsoft, 2021).
    • 77% of customers say they are more loyal to businesses that offer top-notch customer service (Zendesk, 2021).
    Services

    Our services at Latigid

    Discover the services we provide to our clients in implementing inbound marketing strategies.
    Lead generation and management

    Lead generation and management

    Websites and blogs

    Websites and blogs

    Content

    Content

    Social Media

    Social Media

    Higher Education SEO

    Higher Education SEO

    Blog

    Discover our latest articles

    Keep up with the latest topics on digital marketing, with a special focus on inbound marketing, content creation, SEO, and social media adapted to the education ecosystem
     
     
    [BlogPost 154443959873 Marketing strategies for universities you need to know, BlogPost 145614384486 Marketing for schools: the ultimate guide to attract students, BlogPost 144103797065 5 international student recruitment strategies for universities]